Return and refund policy

Made to order

Because each piece is made to order, returns are limited to damaged or defective items.

Damaged or defective items

If an order arrives damaged, send a clear photo of the damage, the barcode, and the packaging. A replacement will be arranged.

How to make a claim

• A clear photo showing the problem.
• A photo of the inner protective packaging.
• A photo of the barcode label on the packaging.
• Your order number.

What is not covered

• A change of mind after the order was placed.
• The wrong size, color, or artwork having been ordered.
• Print placement that falls within normal production tolerances.
• Claims raised more than 30 days after delivery.

Questions about returns

Contact connect@fivestarbonus.com.